Following the Royal Commission into Family Violence,, the Essential Services Commission have developed a Better Practice in Responding to Family Violence Guide, which explores ways that energy and water retailers can provide family violence assistance that is safe and effective.
Yarra Valley Water’s Customer Service Team can assist customers who are victim survivors of family violence who have been left a debt or have been put in a difficult situation with their bills. The team have received family violence training and can proactively protect customer information as well as provide a flexible response to victim survivors. Workers can also ring on behalf of a victim survivor.
Yarra Valley Water covers all of the northern metropolitan region apart from City of Yarra. Ph: 1800 637 316.
City West Water provides the same response for City of Yarra customers. Ph: 131 691.
Energy retailers will also be required to develop better family violence responses by the end of 2019.
(DV Vic e-Bulletin 6/9/19 & email from Yarra Valley Water 24/9/19)