Available: 24/7
1800 015 188 (toll free) - 24/7 response
(03) 9928 9600 - Administration
Region: Statewide
GPO Box 4396
Melbourne
VIC. 3001

Safe Steps Family Violence Response Centre:

  • Provides telephone risk assessment, safety planning, referral, information, advocacy and support
  • Is the central contact point for women’s refuges in Victoria
  • If there are no vacancies in Victorian refuges, Safe Steps will assist a woman to explore and secure safe alternative interim accommodation options until a refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women