NIFVS does not provide direct support for people experiencing family violence. If you are in immediate danger call triple zero (000).
See our Get Help page for crisis and support organisations.
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Northern Integrated Family
Violence Services
Family violence system leadership
across Melbourne’s north.

Safe Steps Family Violence Response Centre

Available: 24/7
1800 015 188 (toll free) - 24/7 response
(03) 9928 9600 - Administration
Region: Statewide
GPO Box 4396
Melbourne
VIC. 3001

Safe Steps Family Violence Response Centre:

  • Provides telephone risk assessment, safety planning, referral, information, advocacy and support
  • Is the central contact point for women’s refuges in Victoria
  • If there are no vacancies in Victorian refuges, Safe Steps will assist a woman to explore and secure safe alternative interim accommodation options until a refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women.