NIFVS is not a crisis response service – if in immediate danger phone 000 or Get Help
Northern Integrated Family
Violence Services Partnership
For professionals supporting the
safety of victim survivors in Melbourne's
northern metropolitan region

Safe Steps Family Violence Response Centre

Available: 24/7
1800 015 188 (toll free) - 24/7 response
(03) 9928 9600 - Administration
Region: Statewide
GPO Box 4396
VIC. 3001

Safe Steps Family Violence Response Centre:

  • Provides telephone risk assessment, safety planning, referral, information, advocacy and support
  • Is the central contact point for women’s refuges in Victoria
  • If there are no vacancies in Victorian refuges, Safe Steps will assist a woman to explore and secure safe alternative interim accommodation options until a refuge vacancy is available
  • Agencies can ring for information about the service
  • Provides information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • Provide 24-hour access to interpreters as well as support for Indigenous women.